Deputy Premier and Member for Gippsland South Peter Ryan said the statewide telephone survey was an important tool used by the Victorian Coalition Government and councils each year to collect direct feedback from the community about council services.
“400 local survey respondents will be selected randomly and I encourage all those who do receive a phone call to take full advantage of this opportunity to share their opinion on the Wellington Shire Council’s performance,” Mr Ryan said.
“Community opinion is sought on four main areas: council’s overall performance, community consultation, advocacy and customer service.
“Wellington Shire Council will receive its individual survey report in May and the Statewide Local Government Services Report will be made available at the Local Government Victoria website shortly thereafter.”
Mr Ryan said the Wellington Shire Council, which is classed as a ‘Large Rural Shire’, participated in the 2013 survey and scored an overall performance ranking of 62, which was five points above the state-wide average for other ‘Large Rural Shires’.
“When asked to describe the best things about the Wellington Shire Council, survey respondents highlighted local recreational and sporting facilities, parks and gardens, and Councillors,” Mr Ryan said.
“Survey respondents indicated that areas which needed improvement were sealed road maintenance, median and nature strips, and communication.”
Minister for Local Government Jeanette Powell said she looked forward to seeing an improvement on last year’s survey result where half of the statewide respondents rated overall council performance as good or very good.
“Local councils provide a diverse range of community services from maintaining footpaths and swimming pools, to managing community hubs and public libraries and meeting the needs of people of all ages and abilities,” Mrs Powell said.
“The annual survey assesses performance against a range of measures to help councils respond more effectively to the changing needs of their local communities.”
For more information on the Community Satisfaction Survey and the Statewide Local Government Services Report please visit www.dtpli.vic.gov.au/localgovernment
Media contact: Stephanie Nicholls 0437 108 870 firstname.lastname@example.org